As we continue to deal with the pandemic and its impact, I commend to you for your reading this article regarding whether or not students feel heard on campus. I think you'll find the results and the comments very interesting. Of real importance here is the faculty/student relationship, with students feeling more comfortable reaching out to their instructors than to administration.
I think you'll find the insights in this article helpful as we face another several months--at least through the summer--of an exclusively online educational environment.